Senior Strategy & Operations Manager

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.   OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.   Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

Purpose

The Senior Strategy & Operations Manager will drive strategic initiatives and operational excellence across OKX Australia. Working cross-functionally with Product, Compliance, Legal, Risk, Business Development and Global Operations teams, this role identifies opportunities to improve business performance, remove operational friction, and deliver scalable solutions.   This is a highly analytical role suited to someone who enjoys solving ambiguous problems, using data to influence decisions, and leading complex initiatives from concept through execution. The successful candidate will be equally comfortable diving into data, facilitating cross-functional alignment, developing scalable operating processes, and driving projects to completion in a fast-moving environment.

Key Responsibilities

Strategic Projects & Business Operations

• Lead high-impact, cross-functional initiatives that improve customer experience, operational efficiency and commercial outcomes.
• Translate ambiguous business problems into structured workstreams with clear owners, milestones and measurable outcomes.
• Coordinate stakeholders across Product, Compliance, Legal, Risk, Business Development and Global Operations teams to ensure successful delivery.
• Drive accountability and momentum across projects, proactively managing risks, dependencies and competing priorities.
• Challenge assumptions, communicate complex ideas clearly, and influence strategic decisions through rigorous analysis and structured problem-solving.

Operational Analysis & Continuous Improvement

• Partner with operational teams to identify inefficiencies, customer pain points and process bottlenecks.
• Analyse existing workflows and design simpler, more scalable operating models.
• Develop SOPs, operating frameworks and governance processes once improved workflows have been validated.
• Foster a culture of continuous improvement through automation, standardisation and operational discipline.

Data Analytics & Decision Support

• Use quantitative and qualitative analysis to identify trends, diagnose root causes and uncover business opportunities.
• Build dashboards, reporting frameworks and operational metrics that provide visibility into business performance.
• Produce clear, actionable insights that support prioritisation and executive decision-making.
• Conduct post-implementation reviews and measure the impact of strategic initiatives.
• Use data and customer insights to identify opportunities to improve onboarding conversion, trading experience, fraud controls and operational performance.
• Influence roadmap prioritisation through structured analysis, business cases and evidence-based recommendations.

Program Management

• Establish project plans, governance and reporting for strategic initiatives.
• Facilitate workshops, working groups and executive updates to drive alignment across stakeholders.
• Balance strategic thinking with hands-on execution to ensure initiatives are delivered at pace without sacrificing quality.
• Continuously improve project delivery frameworks and execution standards across the business.

What We’re Looking For

• 6+ years’ experience in Strategy & Operations, Business Operations, Management Consulting, Program Management or similar roles within fintech, technology or financial services.
• Exceptional analytical and problem-solving skills, with the ability to navigate ambiguity and simplify complex problems.
• Strong experience using data to influence decisions, challenge assumptions and drive business outcomes.
• Advanced proficiency in data analysis and experience with SQL, BI tools (DataWind, Amplitude, Tableau, Power BI, etc.) or equivalent analytical platforms.
• Outstanding project management skills with experience delivering complex cross-functional initiatives involving multiple stakeholders.
• Demonstrated ability to influence without authority through logical reasoning, structured thinking and effective communication.
• Comfortable operating in a fast-paced, evolving environment where priorities change quickly.
• Strong process design capability, with experience documenting SOPs, governance frameworks and scalable operating procedures.
• Experience within cryptocurrency, fintech, payments or regulated financial services is highly desirable.

OKX Statement:

OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Notice:
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